CANCELLATION CONDITIONS
For a full refund, guests must cancel their booking at least 30 days before arrival
If the guest cancels the booking 29-7 days before arrival, a 50% refund will be given
If the guest cancels the booking less than 7 days before arrival, no refund will be given.
Guests will receive a full refund even if they cancel within 48 hours of booking, if there are at least 14 days until arrival
Cancellations and amendments will only be accepted in writing. Written cancellations must be received by the hotel by the specified date and time at the e-mail address published on the website (aqua@aquaflat.hu).
1.1.The General Terms and Conditions (hereinafter referred to as the GTC) summarise the contractual content on the basis of which Pelso Boglár Korlátolt Felelősségű Társaság - Aquaflat (hereinafter referred to as the Service Provider) generally concludes accommodation contracts with its Guests.
Service provider details:
Name: Ágota Huszár-Egry
1.2. Personnel and scope
These General Terms and Conditions cover the accommodation and other accommodation services operated by the Service Provider, all natural or legal persons using any of these Services (hereinafter referred to as the "Guest"), any third party ordering any of these Services for the Guest, on behalf and at the expense of the Guest (hereinafter referred to as the "Authorised Party"), and any natural or legal person ordering any of these Services for the Guest, on behalf and at the expense of the Guest (hereinafter referred to as the "Intermediary") (the Guest and the Intermediary hereinafter referred to collectively as the "Customer").
These GTC are effective from 01 November 2022.
Individual terms and conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with business customers, tour operators, travel agents.
The Service Provider is entitled to unilaterally amend these GTC at any time, but is also obliged to publish an extract of the changes to the GTC and the consolidated GTC on its Website at least 8 days before the planned entry into force of the amendment.
In addition, the Service Provider or the Hotel shall notify the Customer with a valid and pending Individual Contract already concluded and to be performed, at least 8 days before the planned entry into force of the amendment to the GTC, in writing or by electronic means (e-mail), directly or through an Authorised Agent, of the change, by sending the amendment to the GTC and the consolidated GTC or a notice of the possibility to consult the GTC on the website of the Hotel. The notice shall also include information on the right of termination available to the Client under this clause.
The Service Provider's notification obligation under this clause shall only apply if the provision of services under an individual contract already concluded, in force and to be performed, takes place - in whole or in part - after the entry into force of the amendment to the GTC.
The Customer shall be entitled to terminate the concluded Individual Contract with immediate effect by a unilateral written declaration sent to the Service Provider within 5 days of the direct notification pursuant to this clause.
If the Customer fails to exercise its right of termination with immediate effect under this clause or fails to do so within the time limit, the amended GTC, consolidated with the changes, shall be deemed to have been accepted by the Customer.
The Service Provider does not subscribe to any code of conduct, the contract is deemed to be in writing and the language of the contract is Hungarian.
2.1 The services provided by the Service Provider are used by the Guest. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, shall become contracting parties (hereinafter referred to as the Parties).
2.2 If the order for the services is placed by a third party (hereinafter referred to as the "Intermediary") on behalf of the Customer, the terms of cooperation shall be governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3.1 The Service Provider shall make a written or oral offer in response to the Guest's oral or written request. The oral or written offer shall be based on available capacity at the time of the request for an offer. The Service Provider shall confirm the room type still available for reservation at the time of the Guest's written order.
If the Service Provider provides a conditional reservation of the oral or written offer and no specific order is received by the specified deadline, the Service Provider's obligation to make an offer shall cease.
3.2 The Contract shall be deemed to have been concluded only upon written confirmation of the Guest's written reservation by the Service Provider and shall therefore be deemed to be a written Contract.
3.3. Oral reservations, agreements, modifications or oral confirmation of the same by the Service Provider shall not be deemed to be contractual.
3.4 The Accommodation Service Contract is for a fixed term.
3.5. If the Guest leaves the apartment before the end of the specified period, the Service Provider is still entitled to the full price of the service stipulated in the Contract. The Service Provider is entitled to resell the apartment vacated before the expiry date.
3.6 The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider.
3.7 Guests are required to provide proof of identity in accordance with the legal requirements prior to occupying the accommodation.
3.8 Any amendment and/or addition to the Contract requires a written request from the Guest and written confirmation from the Service Provider.
4.1 The Guest has the right to occupy the rented premises from 15.00 on the agreed day.
4.2 The Service Provider may withdraw from the contract if the Guest fails to arrive by the end of the agreed day, unless a later arrival date has been agreed.
4.3 The Guest must vacate the room by 10.00 a.m. on the day of departure.
5.1 The extension of the stay by the Guest requires the prior consent of the Service Provider.
5.2 If the Guest does not leave the accommodation by 10.30 a.m. on the day indicated as the day of departure and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge an extension fee.
6.1 The Service Provider may change its advertised prices at any time without prior notice. If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The current prices of the Service Provider are available on the website of the accommodation.
6.2 The prices published on the website are based on the basic price for a maximum of two persons per night, with a supplement for each additional person, which will be charged to the guest by the calculator at the time of booking. A maximum of four persons is guaranteed. The accommodation provider does not charge extra for children aged 0-2 years but they are included in the maximum number of guests (4 people).
6.3 When communicating the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include these as well as the cleaning fee.
7.1 The accommodation provider does not charge extra for children aged 0-2 years but they are included in the maximum number of guests (4 persons).
Cancellations and amendments will only be accepted in writing. Written cancellations must be received by the hotel by the specified date and time at the e-mail address published on the website (aquaflat@aquaflat.hu).
9.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect in writing in the following cases, and thus refuse to provide the services, if:
9.2 If the right of immediate termination is exercised on the basis of the second and third points above, the guest will not be entitled to a refund of the price already paid and must leave the accommodation immediately.
9.3 If the contract between the parties is not fulfilled for reasons of "force majeure" or non-payment of the accommodation fee, the contract shall be terminated.
10.1 The price of the ordered services can be paid by the credit card indicated as accepted by the Service Provider, or by bank transfer, or via paypal.
10.2 In the case of bank transfer, unless otherwise provided for in the agreement with the Service Provider, the Guest shall transfer the amount of the ordered services on the day specified by the Service Provider in advance.
10.3 By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an invoice for the fees payable and the amount paid by the Guest to the Service Provider for any reason.
When the invoice is issued, the Service Provider will issue the invoice to the billing name and address requested by the Guest after the reservation.
The information you enter here (name, address, tax number if applicable) will be included in the "Buyer" section of the invoice.
The invoice will be issued in the currency of payment.
12.1 By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises.
12.2 The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to deal with any complaint submitted to it during this period. The Service Provider shall handle any complaints individually.
13.1 Payment of the agreed fee: by the deadline set in the confirmation.
13.2 The consent of the Service Provider must be obtained prior to the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel needs.
13.3. Parking
Guests can park 1 car free of charge in the parking lot under the building provided by the service provider. The maximum height of the vehicle is 210cm.
The Service Provider shall not be liable for any damage caused to vehicles and objects placed in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena; damage caused by another vehicle using the car park).
You must drive in the car park in accordance with the Highway Code.
The Service Provider hereby informs the Guests that it is not responsible for any valuables left in the apartment.
13.4. Garbage must be thrown away in the garbage bins.
13.5. The use of tools and equipment inside the apartment is at the guest's own risk and is subject to the binding compliance with the posted instructions for use/operation.
13.6 Smoking is not allowed inside the apartment, only on the balcony of the apartment.
13.7 The Guests are jointly and severally liable for any damage to the furnishings of the accommodation in the event of improper use.
13.8 The Guest shall ensure that any child under the age of 18 who is under the responsibility of the Guest stays in the Service Provider's apartment only under the supervision of an adult, and the parent shall be fully liable for any damage caused by the child. The Guest shall be liable for any damage caused by the Service Provider due to the fault of the Guest, the Guest's companion or any other person under the Guest's responsibility.
13.9 The Guest must immediately report any damage suffered by him/her to the Service Provider and provide all necessary information required to clarify the circumstances of the damage, possibly for the recording of a police report/police procedure.
13.10. Import of animals
Animals are not allowed inside or outside the property.
14.1. Provision of accommodation and other services ordered under the contract.
14.2. Investigate the Guest's complaint and take the necessary steps to resolve the problem.
The Service Provider shall regulate data processing in the DATA PROTECTION STATEMENT.
https://aquaflat.hu/hu/adatvedelmi-nyilatkozat
16.1 In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (hereinafter referred to as the "Freedom of Information Act").
17.1 Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) beyond the control of either party (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists.
18.1 The place of performance is the place where the accommodation is located.
18.2 In relation to any dispute arising from the accommodation contract, the competent court of competent jurisdiction shall be appointed in relation to the Service Provider.
18.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
19.1 The Service Provider attaches great importance to the protection of personal data in its activities. In any case, the Service Provider shall handle the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organizational measures and establish the procedural rules necessary to comply with the applicable laws.
In the course of the Service Provider's activities, the Service Provider shall collect user data in accordance with the provisions of the Info Act and the GDPR.
Please be informed that, according to the current government decree on the use of digital document scanners, check-in and room reservation are subject to the presentation of photo identification (identity card, address card or passport, address card) proving the personal data of the persons using the accommodation service.
Photo identification and proof of address must be presented on arrival for all guests, including children.
According to the legislation in force, if the guest does not hand over the identification document for scanning, the accommodation provider will refuse to provide the accommodation. The accommodation provider is obliged to transmit data to VIZA from 1 September 2021.
In the event that the accommodation provider refuses the stay due to legal requirements, the hotel reserves the right to claim payment of the penalty, cancellation or modification amount indicated in the confirmation.
21.1 By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. By accepting these GTC, you further declare that the Service Provider has made it possible for you to become familiar with the contents of the GTC prior to the conclusion of the contract and that you have been specifically informed of any general terms and conditions that differ substantially from the law or from normal contractual practice and that you have expressly accepted them following this specific information. These GTC are available on the accommodation provider's website in the order confirmation.
21.2.The provisions of Act V of 2013 on the Civil Code and the Hungarian legislation in force shall prevail with respect to the issues not or not sufficiently regulated in these GTC.
21.3 Contact details of the competent Consumer Protection Authority:
1083 Budapest, Baross u. 76.
21.4. Contact details of the competent Conciliation Body:
Budapest Conciliation Board run by the Budapest Chamber of Commerce and Industry
1016 Budapest, Krisztina krt. 99. I. floor. 111.
22.1. By using the services available on the Service Provider's website, the User accepts the terms and conditions listed here.
22.2 The Service Provider has made all reasonable efforts to ensure that all information provided on the website is accurate at the time of uploading. However, the Provider accepts no responsibility or warranty, express or implied, for the information provided through the website and reserves the right to make changes and corrections to the website or to discontinue the website or the information provided on it, in whole or in part, at any time without notice.
22.3 The Service Provider shall not be liable for any inaccuracies or omissions in the website. The offers are not legally binding and do not constitute any form of obligation for the Service Provider. Any decision based on the information contained on the website is the sole responsibility of the User.
22.4 The Service Provider is not obliged to provide the service at an incorrect (lower) price, even if it has sent an order confirmation of the reservation, if the pricing error is obvious and the incorrect pricing is reasonably recognizable. The service provider reserves the right to cancel and consider as invalid a reservation which has been made at the wrong price, i.e. clearly due to a clerical error.
22.5 The Service Provider shall not be liable for any loss or damage of any kind arising from access to or failure to access or use the website or any information contained therein.
22.6 The Service Provider shall not be liable for any content created, transmitted, stored, made available or published by third parties to which the Service Provider's website is linked or referred to.
22.7 The Service Provider does not guarantee that access to the website will be uninterrupted or error-free. The Service Provider shall not be liable for any damages, losses, costs arising from the use of the website, its unusability, malfunction, failure, unauthorized alteration of data by anyone, or resulting from delays in the transmission of information, computer viruses, line or system failures, or other similar causes.
22.8 The Service Provider shall treat all information relating to the person, data and business relations of its customers, partners and other clients as trade secrets. Only the data provider concerned may grant a waiver of the right to be treated as a trade secret. The Service Provider shall treat all data transmitted to it via the Internet with the same protection as if they had been made available to it by other means.
22.9 The Service Provider's website, all visual, audio and textual content and their arrangement, in particular names, logos and graphics, information, analyses and other information materials are protected by copyright.
22.10. Any use of all or part of the content of the website in any form, in particular reproduction, transfer, distribution, adaptation or storage, other than for personal use, is only possible with the express written permission of the Service Provider.
22.11. The entire content of the website is owned or controlled by the Service Provider. The content of the website is protected by copyright. Unless otherwise provided for in Act LXXVI of 1999 on Copyright, no part of the website may be copied or published without the prior written consent of the Service Provider.
22.12. For personal use, the storage on a computer or printing of extracts of the website content or extracts is permitted.
22.13. The sender is solely responsible for the content of messages uploaded to the website or sent to the Service Provider and for the truthfulness and accuracy of the information contained therein. The website is a service provided to visitors. The Service Provider reserves the right to modify or amend the content of the Website at any time without giving any reason or notice.
22.14. Any use of the website that deviates from or violates the terms and conditions of the Service Provider as detailed above may result in copyright, civil and criminal law consequences. The Service Provider will take action against any infringement of which it becomes aware.
22.15. If any term of the legal notice would be invalid under the applicable law, this shall not affect the validity of the other terms.
1087 Budapest, Ciprus u. 8.
1087 Budapest, Hungária krt.32-34.
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